Data Breach Call Center Services

For customers affected by a data breach, a notification letter will often generate more questions than answers. To address that problem, Kroll’s cyber risk services include providing call centers staffed by skilled representatives who know how to handle difficult questions and stand at the ready to serve any breached customer population.
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Our multilingual customer support teams are ready quickly to provide front-line care for individuals affected by a data breach, because, in those situations, a real conversation can go a long way to inform customers and soothe their anxiety. We offer the same piece of mind to clients, relieving of the need to scramble to assemble and train their own call center team while also dealing with all the other problems resulting from a breach event.

Our call center team can answer thousands of inquiries quickly and professionally to help clients maintain stakeholder trust. We also work with clients to create a breach notification FAQ customized to meet the needs of their specific business and industry in compliance with any relevant regulatory requirements. This allows our support team – devoted to handling calls about a specific incident – to function as a seamless extension of the client’s company. Our call centers also provide access to Kroll’s licensed investigators, who can help individuals affected by a breach by answering questions about identity theft and assist with personalized safeguards to reduce the likelihood of financial impact from unauthorized use of their lost or exposed data. 

Should a breach include special populations, such as minors, decedents, or expatriates, consultation from an experienced support team will be important in resolving the questions from family members responsible for their loved ones.

Put simply, the role of the call center is to ease fears, reduce confusion, and answer questions during a data breach response so customers know about the benefits available and the solutions in place. Kroll’s team, having responded to countless breaches with thousands of hours of experience, is well equipped to provide the right level of service on behalf of virtually any organization. 

Explore areas we can help

Cyber Risk

Incident response, digital forensics, breach notification, managed detection services, penetration testing, cyber assessments and advisory.

Incident Response and Litigation Support

Kroll’s elite security leaders deliver rapid responses for over 3,200 incidents per year and have the resources and expertise to support the entire incident lifecycle.

Kroll Responder

Stop cyberattacks. Kroll’s managed detection and response services are powered by an elite team of seasoned cyber risk experts and frontline threat intelligence to deliver unrivaled response.


System Assessments and Testing

Kroll’s field-proven cyber security assessment and testing solutions help identify, evaluate and prioritize risks to people, data, operations and technologies worldwide.

Cyber Governance and Risk

Manage cyber risk and information security governance issues with Kroll’s defensible cyber security strategy framework.

Notification, Call Centers and Monitoring

Kroll’s data breach notification, call centers and monitoring team brings unique expertise to global incident response to help clients efficiently manage regulatory and reputational needs.