Approximately 4,500 drugs and medical devices are recalled each year, according to the FDA. Each recall affects thousands of individuals who need to be notified as soon as possible.
Kroll has provided professional notification services since 1999 and serves clients a wide range of industries, including healthcare, pharmaceutical, and retail. Our clients rely on our experience and expertise to handle large-scale recall notifications - from mail list preparation and verification to distribution and reporting. Our focus is on managing your notification process as quickly and effectively as possible to best serve your customers.
Case study: National Pharmacy Class II Recall
A national pharmacy chain contacted Kroll for assistance with a Class II drug recall notification. As a current client, the pharmacy knew that Kroll had the capabilities to quickly and accurately notify the nearly 500,000 customers affected by the recall.
The pharmacy provided a list of affected customers which was processed by Kroll to standardize data and eliminate problematic records. Notification letters began mailing within days.
Why Kroll?
Streamline Your Process
To effectively manage drug recall notifications, companies need streamlined processes and a proven infrastructure. Our experienced team provides the data cleansing, tracking, and monitoring needed to increase processing efficiencies while helping meet internal policies and compliance requirements.
Services include drafting communications, full-service mailing, alternate notifications.
Kroll provides your breach population with direct access to investigative experts for live support and best practice advice, as well as identity restoration should they become victims of identity theft.
Kroll will work with your team to implement a personalized, plain-language notification letter that provides pertinent information and maintains message control.
Credit monitoring can be a powerful tool to offer in the wake of a data breach. Kroll provides a monitoring alert system that’s backed by the expertise of our licensed investigator team.
Kroll’s unique combination of identity monitoring services can detect more types of identity theft than credit monitoring alone, providing practical help to combat identity theft and fraud.
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