We’re passionate about going beyond what clients would expect from a regular MDR service and acting as a strategic partner that aims to continuously provide value throughout your engagement. It’s why we received a customer satisfaction score of 94% in our 2023 MDR customer survey.
As part of our Kroll Responder MDR service, we provide on-demand customer support and guidance through our Technical Account Management (TAM) service. Our TAMs provide clients with recurring service reviews to ensure they’re getting maximum value from the service, to provide support on any queries, and identifying any gaps in detection coverage.
Kroll Responder clients are offered two levels of TAM support. The Named TAM support level provides a highly customized and dedicated support service that is often required by larger enterprises with more complex environments. For small to medium-sized enterprises, the Shared TAM support level provides proactive, ongoing support from a pool of TAM resources.
Features | Shared TAM Support | Named TAM Support |
---|---|---|
Continuous regional support for escalating service issues and queries | ||
Proactive health check assessments | ||
Collaboration with internal teams on incidents and service requests | ||
Quarterly service reviews – trend analysis, strategic planning, reporting and product ideas/roadmap discussions | ||
Recurring recommendations on best practice security controls configuration | ||
Monthly Service Reviews – operational review of your service and progress on any support cases | ||
Named Technical Account Manager | ||
Advice/guidance on how to improve detection and response effectiveness | ||
Customized reporting |
Whether your team is on the clock or not, we’re working in the background. We handle thousands of cyber incidents per year, and we bring that frontline expertise to accelerate your security maturity, virtually overnight, giving you the support of expert investigators and extensive visibility into your systems.
Talk to one of our experts and get a customized demo today.
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