With more than 20 years of breach notification experience and having handled the largest and most complex notification requirements in the world, Kroll can help ensure your response is managed in a way that complies with regulatory expectations and protects your reputation. Kroll has delivered notification and call centres services to hundreds of millions of people across Singapore, Hong Kong, Asia and the world, and our team routinely handles the most pressing emergencies with unrivalled speed and efficacy. With more than 20 years of experience with breach notification, Kroll has established a track record of success in managing some of the largest and most complex notification requirements in the world. Today, we leverage this experience to help even more clients protect their reputations and fulfil any regulatory obligations in the aftermath of a data breach. Kroll’s notification and call centre services have helped millions of people around the world as we routinely handle major emergencies with exceptional speed and effectiveness.
In our global economy, where data can easily cross multiple territories and jurisdictions, organisations may be subject to an array of stringent notification regulations. Kroll offers a comprehensive approach to relieve these burdens, with solutions that include drafting compliant notification letters, full-service mailing assistance, alternative notification methods for widespread breaches, and multilingual call centres to handle questions from the breached population
Kroll closely tracks changing data privacy regulations to enhance our capabilities and meet the needs of clients across different jurisdictions:
JURISDICTION | NOTIFICATION | CALL CENTER | IDENTITY MONITORING | IDENTITY THEFT RESTORATION | CREDIT MONITORING |
---|---|---|---|---|---|
UNITED STATES | |||||
CANADA | |||||
UNITED KINGDOM | |||||
EUROPE | |||||
ASIA* |
*Notification and call center services fulfilled out of one of our international offices via international postage and an extended-hours or 24x7 call center.
Kroll has established relationships with over 60 major cyber insurance carriers and the quality of our services have been recognised by several leading publications and third parties, such as Gartner, Forrester Wave and National Law Journal Best of Surveys. To provide additional peace of mind, Kroll offers client-friendly notification retainers that provide maximum flexibility and include a range of proactive services ensure each clients receives tangible value for their money.
Our breach notification specialists have helped clients across multiple industries fulfil their notification responsibilities, which gives us insight into the unique obligations and risk levels that apply to certain industries, particularly those that are highly regulated. We work with clients and their legal teams to draft data breach notices that are timely, cost-effective and appropriate to the specific audience and the sensitivity of the data involved.
In cases where sending notification letters is not feasible or appropriate, Kroll offers alternative notification methods. Working with an organisation’s legal counsel, PR agency/communications staff or other members of their response team, we can facilitate the distribution of notices via email or public notifications when contact information is not known or the affected population is too large for print notification. Kroll can also create customised FAQ documents in multiple languages or set up a notification-specific microsite to facilitate notice to the public and, where appropriate, assist with enrollment in monitoring services.
When a subsidiary of a Fortune 500 company experienced a data breach that affected hundreds of millions of people across 56 countries and regions, Kroll’s cross-functional response team was onsite within 14 hours of the first call with the client. Over the course of a condensed 10-day timeline, our team launched a comprehensive response, including:
Below are a few selections of the notification and identity monitoring services from our team:
Kroll’s Cyber Risk team offers many additional solutions to assist in the aftermath of a data breach. Please check the links on this page to learn more. You can also speak with an expert today on our 24x7 cyber incident hotlines or fill in the inquiry form on our contact page and we will respond to you soon.
Stop cyberattacks. Kroll’s managed detection and response services are powered by an elite team of seasoned cyber risk experts and frontline threat intelligence to deliver unrivaled response.
Today, you learn your company is experiencing a serious cyber incident. It could be a ransomware attack, a hacked O365 email account, the theft of PII or PHI, data exposure from misconfigured network settings. What is the first step you should take?
Kroll’s field-proven incident response tabletop exercises provide a customised test of every aspect of an organisation’s cyber response plan.
Manage risk, not spreadsheets. Identify and address cyber threats in third-party relationships to ensure compliance with regulations such as NYDFS, FARS, GDPR, etc.
Kroll’s cyber audits and reviews ensure third parties handle sensitive data according to regulatory guidelines and industry standards.
Safely perform attacks on your production environment to test your security technology and processes.
by Laurie Iacono, Keith Wojcieszek, George Glass
by Laurie Iacono, Keith Wojcieszek, George Glass
by David White
by Laurie Iacono, Keith Wojcieszek, George Glass